Refunds and cancellation
Last updated
We sell digital services; refund terms depend on how far the work has progressed. The rules below apply from the moment you accept a quote.
1. Before work starts
If you have accepted a quote but development has not started, you receive a full refund. Email [email protected] or open a request in the panel.
2. After work starts
Once development has started there is no refund for work already completed. Where a paid amount covers scope not yet delivered, the undelivered portion is calculated and a credit note is issued for it.
3. Subscriptions
Monthly and annual services are invoiced at the start of each period. When you request cancellation the subscription closes at the end of the current period; the service continues through that period and it is not refunded.
4. How a refund is processed
When a refund is due, a credit note is issued against the invoice and emailed to you. Where the credit note exceeds what you paid, the difference is returned to you.
Refunds are returned the way you paid: to your card via Stripe if you paid by card, or to the account you provide if you paid by transfer. The process is handled manually and is initiated within 5 business days of the credit note; your bank may take additional days to post it.
5. Cancelling an invoice
An invoice that has not been paid can be cancelled. A paid invoice is never cancelled; corrections are always made with a credit note, which preserves the integrity of the invoice record.
6. Contact
Refund and cancellation requests: [email protected] · Invoice questions: [email protected]. We respond within one business day.