Refund & Cancellation Policy

• You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period, and access continues until then.
• Unless agreed otherwise in writing, no pro-rata refund is given for the current period.
• After cancellation your subscription does not renew and you are not charged for the next period.
• To cancel: cancel the relevant subscription in the panel, or email [email protected].

• Project fees accrue according to the milestones set out in the relevant quote/contract.
• Once work has started, work performed to date is non-refundable; on cancellation, fees accrued for delivered/prepared work become due.
• Advance payment for work not yet started may be refunded, less any preparation costs already incurred.

If you are a consumer buying digital content/services, you generally have a 14-day right to cancel. However, where you have given express consent for the service/digital content to begin immediately:

• if the service is completed within that period, the right to cancel ends;
• by consenting to immediate access to digital content, you waive the right to cancel.

This policy does not affect statutory consumer rights that cannot be excluded. The right to cancel does not apply to business-to-business (B2B) contracts; the relevant contract terms govern.

If there is a defect in the service we provide, we will provide a fix/re-performance within a reasonable time. Your statutory rights are unaffected.

• Approved refunds are made to the original payment method (usually to your original card via Stripe).
• Stripe refunds typically appear in your account within 5–10 business days, depending on your bank.
• For payments made by bank transfer, refunds are made to the bank account you provide.

For refund/cancellation requests and invoice questions: [email protected]. We aim to respond within 5 business days.

DAMGA LTD · Company No. 17467641 · Suite 11227, 5 Brayford Square, London E1 0SG, United Kingdom.